365 days — Try it at home
Return eligible Airspool systems within the first year after delivery if the system is not right for you.
Return Policy
We want you to feel confident trying Airspool at home.
Most Airspool systems are covered by our 1-Year Buy-and-Try return policy, with return shipping covered within the continental United States during the first year after delivery.
Support after purchase — Help beyond returns
After the first-year return window, eligible systems remain covered by the Airspool Comfort Commitment.
01First Year
1-Year Buy-and-Try Returns
If, within the first year after delivery, you decide your eligible Airspool system is not right for you for any reason, Airspool will accept the return of the system and refund the original purchase price.
This includes situations such as:
- dissatisfaction with the product,
- moving,
- unexpected life events,
- or simply deciding the system is not the right fit.
Airspool will also cover return shipping costs within the continental United States during this first-year period.
Returned equipment must include all major components originally supplied.
02The Process
How to Start a Return
Contact Airspool before sending anything back so we can confirm eligibility, help troubleshoot if needed, and provide return instructions.
Please be ready to provide:
- your order number or the email used for purchase,
- the delivery date,
- which components are being returned,
- and a brief note about why you would like to return the system.
Once the return is approved and the equipment is received, Airspool will process the applicable refund to the original payment method.
Need Help Before Returning?
If something is not working as expected, our support team may be able to help resolve it quickly. Many installation, setup, and configuration questions can be handled without a return.
Important Return Notes
Return eligibility may not apply to equipment that has been intentionally damaged, materially altered, destroyed, or returned without the major components originally supplied.
Return shipping coverage applies within the continental United States during the first-year Buy-and-Try period. Customers outside the continental United States should contact Airspool for return instructions.
This return policy works alongside the broader Airspool Comfort Commitment.
Sales & Support — Call or Text
(725) 699-1200